Gunther's General Sales Policies and Terms
Gunther's Building Center Ltd. thanks you for your orders and inquiries. We stand by our products and services in a continuing effort to be the very best in the business and make your buying experience with us pleasant and successful. The following terms and conditions of sale are listed to provide an overview only of the applicable terms of an order placed with and accepted by Gunther's.
Estimates and Quotations
Gunther's offers free estimates and quotes based on customer supplied material lists. Takeoffs from blueprints are available for full house package orders, builder/contractors, commercial and multi-family projects.
Terms of Sale
All sales must be paid for in cash, pre-authorized check, moneyorder, credit card, or charge to open account prior to delivery of goods/services. Prices are determined at TIME OF DELIVERY, not time of order and are subject to adjustment unless previously quoted. COD orders are accepted subject to prior authorization of payment method. Revolving open accounts are available to qualified customers on either a credit or debit (pre-paid deposit) basis. Customers may qualify for open accounts by completing and submitting a GBC Credit Application which will be reviewed with independent credit bureaus for credit qualification. Customers with an open account agree to abide by the terms of credit as outlined in the account application.
Delivery is available at a nominal charge within the Calgary city limits. An additional delivery surcharge will be assessed on orders outside the city limits, or on orders requiring special handling. Goods delivered to the delivery address (and verified delivered by our driver) are deemed to have been delivered and accepted, unless the customer specifies before the delivery that a customer authorized signature is required. GBC reserves the right (without chargeback or liability to GBC) to delay or cancel deliveries to job sites if management or weather reporting facilities forecast and/or deem the roads to be unsafe or too hazardous for our trucks and employees. In the event of a disruption to delivery service, our staff will attempt to contact site supervisors or customers (by phone or email) to advise of pending delays or cancellations. We will also strive to give our best estimate as to when our delivery service can safely be resumed.
Special orders and custom orders require a non-refundable 100% deposit at time of order.
All products carry a manufacturer's warranty subject to varying terms and conditions. Gunther's honors all manufacturer's warranties. Please inquire as to the specific warranty applicable to the products purchased.
Defective products may be returned any time during the warranty period subject to the specific terms and conditions of that products manufacturers warranty. Non-defective products may be returned within 30 days from original receipt of goods subject to a restocking charge of 15%. Custom or special order products are generally not returnable.
If you are dissatisfied with any of our products or services, and have not received the attention you deserve, please ask to speak with a manager. We will do our best to satisfy your concern. Thank you for your patronage. Please visit our showroom to view our expanding product selection firsthand.